PackMyApp Documentation

Troubleshooting: Deploy And Update Issues

Diagnose common failures in deploy wizard steps and updates actions.

Troubleshooting Audience: Customer Access: Public

Troubleshooting: Deploy And Update Issues

What This Page Covers

Use this guide to isolate which stage fails: tenant, platform, version, group assignment, or execution.

Prerequisites

  • Deploy wizard or updates action is failing.
  • You can open settings and activity logs.

Click Path

  1. Re-open deploy wizard and verify step completeness:
    • Choose Tenant
    • Choose Platform
    • Choose Version
    • Choose Group
  2. Re-open updates lightbox and verify options/group target.
  3. Retry with smallest scope (Quick update single app first).
  4. Open Settings > Activity Logs and capture matching error/deploy entries.

Recovery Strategy

  1. Fail small first: one app, one group, one platform.
  2. Confirm success path.
  3. Re-introduce broader scope (Update all) only after stable single-run behavior.

Expected Result

  • You identify failing stage and recover via safe retry path.

If It Fails

  1. Stop bulk retries.
  2. Validate tenant/customer context again.
  3. Validate assignment/group assumptions.
  4. Escalate with log evidence and exact failing step label.

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