Troubleshooting: Access And Tier Issues

What This Page Covers

Use this guide when features are visible but blocked, or missing due to plan/role restrictions.

Prerequisites

• You can sign in but expected feature is blocked.
• Settings page is accessible.

Click Path

1. Open Settings.
2. Check subscription state and tier.
3. Check tenant connection state.
4. Check customer context.
5. Retry intended action.

Fast Isolation Matrix

• Feature hidden: likely role/tier limitation.
• Feature visible but action fails: likely tenant/context mismatch.
• Feature works for another user only: likely role assignment difference.

Expected Result

• You isolate whether issue is access entitlement or context mismatch.

If It Fails

1. Refresh state and sign in again.
2. Collect user, feature, and context details.
3. Escalate with concrete evidence.
4. Include exact role/tier and route/action in your escalation note.

Next Articles

• Settings: Subscription And Billing
• Customer Workspace And Switching
• Frequently Asked Questions